top of page

Review Generation and Management

Your online reputation is everything in today's digital world. Positive reviews, social media buzz, and a robust online presence build trust and attract customers. However, harmful content can spread quickly and damage your business.

 

That's where Do It With You Marketing steps in. We offer reputation management services designed to safeguard and enhance your business's online perception.

 

Why Reputation Management Matters for Small Businesses:

  • Trust is Everything: Potential customers heavily rely on online reviews and social proof. A strong reputation assures them your business is credible and trustworthy.

  • Beat the Competition: A positive online image outshines competitors and ensures you stand out.

  • Google uses reviews as a main ranking factor for its Maps, and the more positive reviews a business has, the higher it will rank. Google also considers the quality and quantity of reviews, and the diversity of reviews across multiple review sites. 

  • Turn Negatives into Positives: Responding to negative reviews promptly and professionally shows your commitment to excellent customer service.

Review generation

Positive reviews are essential for boosting your online visibility and attracting new customers. Our review generation system simplifies the process with email/SMS requests, progress tracking, and valuable customer feedback to help you improve your business. 

  • We send review requests via email or SMS with the data you provide

  • Track customer responses and feedback

  • Gain insights to enhance your services

  • Get an edge over competitors who aren't proactive with reviews

  • Our Friday social media posts highlight positive reviews and encourage new ones via a unique link

 

Note: SMS credits are $0.02 each. Emails are always free.

Respond to reviews

Your dedicated Decatur account manager is your reputation guardian, proactively safeguarding your business's online presence. They'll expertly manage your reviews with our AI-powered response system, including:

  • Acknowledging positive reviews with personalized responses that show customer appreciation

  • Immediate alerts for negative feedback, allowing for quick resolution and minimizing damage

  • Optional assistance crafting responses to address concerns and turn negative experiences into opportunities for improvement

  • Strategic guidance to ensure your replies project a professional, solution-oriented brand image, even in challenging situations

Turn bad reviews into a positive

Remember, negative reviews are not the end of the world. When handled with care and a focus on resolution, they can be a powerful tool for building trust, improving your business, and ultimately winning over more customers.

  • Respond Quickly and Professionally: Thank the reviewer for their feedback, acknowledge their concerns, and apologize sincerely. Avoid defensiveness.

  • Offer a Solution: Try to resolve the issue directly with the customer offering solutions to address their concerns.

  • Take it Offline: We usually invite the customer to contact you via phone or email for further discussion and resolution (with your prior approval).

  • Learn and Improve: Use negative reviews to identify patterns and make necessary adjustments to your products, services, or customer experience.

  • Showcase Your Positive  Reputation: Encourage satisfied customers to leave reviews to balance out the negative ones.

Review monitoring is important 

DIWYM proactively safeguards your small business's reputation by monitoring bad reviews on numerous review sites.

  • Reputation Protection: Bad reviews left unaddressed can seriously damage a small business's credibility and turn away potential customers.

  • Gaining Valuable Insights: Negative reviews often reveal areas where your business can improve its products, services, or customer experience.

  • Customer Service Opportunities: Responding promptly and effectively to bad reviews shows you care about your customers and are committed to resolving issues.

  • Building Trust: How you handle a negative review is often more important to potential customers than the review itself.

Affordable Solutions

Our DIWYM Digital Marketing Bundle plan includes these review and reputation management services completed by your dedicated Decatur AL team member.  Enjoy expert management of your local listings, social media, online reputation, Wix website, and professional photography to elevate your brand. 

bottom of page