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Review Generation and Management

Your online reputation can make or break a customer's decision. Positive reviews build trust and visibility—while negative feedback left unmanaged can quickly harm your business. That’s where DIWYM comes in.

 

We provide fully managed review and reputation services to help local businesses improve, respond, and grow through smarter review strategies.

 

Why Reputation Management Matters for Small Businesses:

  • Trust is Everything: Potential customers heavily rely on online reviews and social proof. A strong reputation assures them your business is credible and trustworthy.

  • Beat the Competition: A positive online image outshines competitors and ensures you stand out.

  • Google uses reviews as a main ranking factor for its Maps, and the more positive reviews a business has, the higher it will rank. Google also considers the quality and quantity of reviews, and the diversity of reviews across multiple review sites. 

  • Turn Negatives into Positives: Responding to negative reviews promptly and professionally shows your commitment to excellent customer service.

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Review generation

We simplify the review process with automated tools that help you ask, track, and respond.

  • Send review requests via email or SMS

  • Track response rates and feedback

  • See where you stand against competitors

  • Friendly, ready-to-send templates make review gathering fast and simple

  • Encourage new reviews with a shareable link
     

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Respond to reviews

Your account manager helps you stay on top of responses with a mix of AI-powered tools and personal support.

  • Thank customers for positive feedback

  • Respond to tough reviews with empathy and professionalism

  • Minimize harm from negative reviews

  • Optional crafted responses when you need help wording it just right

  • We help make sure your brand stays professional—even when reviews get tough
     

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Turn bad reviews into a positive

Remember, negative reviews are not the end of the world. When handled with care and a focus on resolution, they can be a powerful tool for building trust, improving your business, and ultimately winning over more customers.

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  • Respond Quickly and Professionally: Thank the reviewer for their feedback, acknowledge their concerns, and apologize sincerely. Avoid defensiveness.

  • Offer a Solution: Try to resolve the issue directly with the customer offering solutions to address their concerns.

  • Take it Offline: We usually invite the customer to contact you via phone or email for further discussion and resolution (with your prior approval).

  • Learn and Improve: Use negative reviews to identify patterns and make necessary adjustments to your products, services, or customer experience.

  • Showcase Your Positive  Reputation: Encourage satisfied customers to leave reviews to balance out the negative ones.

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Review monitoring is important 

DIWYM proactively safeguards your small business's reputation by monitoring bad reviews on numerous review sites.

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  • Reputation Protection: Bad reviews left unaddressed can seriously damage a small business's credibility and turn away potential customers.

  • Gaining Valuable Insights: Negative reviews often reveal areas where your business can improve its products, services, or customer experience.

  • Customer Service Opportunities: Responding promptly and effectively to bad reviews shows you care about your customers and are committed to resolving issues.

  • Building Trust: How you handle a negative review is often more important to potential customers than the review itself.

Affordable Solutions

Our DIWYM Digital Marketing Bundle plan includes these review and reputation management services completed by your dedicated Decatur AL team member.  Enjoy expert management of your local listings, social media, online reputation, Wix website, and professional photography to elevate your brand in our bundle offers. 

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